Frequently Asked Questions
Everything you need to know about your Aventon e-bike journey.
How long does it take for my Aventon bike to ship?
Most orders are processed within 1-2 business days. Shipping typically takes 3-5 business days depending on your location within the continental United States.
Do the bikes come fully assembled?
Our bikes arrive 85-95% assembled. You will need to install the front wheel, handlebars, pedals, and seat. We provide all necessary tools and clear video instructions to help you get on the road.
What is your return policy for electric bikes?
We offer a 14-day return policy for unused bikes in their original packaging. Please note that a restocking fee and return shipping costs may apply.
How far can I travel on a single charge?
Range varies by model and riding conditions, but most Aventon e-bikes offer an estimated range of 40 to 60 miles per charge using pedal assist.
What kind of warranty do you offer?
All new Aventon e-bikes come with a 2-year limited warranty that covers manufacturing defects in materials and workmanship.
Can I ride my e-bike in the rain?
Aventon bikes are water-resistant with an IPX4 rating, meaning they can handle light rain and splashes. However, they should not be submerged or cleaned with a high-pressure power washer.